FAQ

1. What types of products does Wheely Store offer?

Wheely Store specializes in a wide range of mobility solutions, including high-quality bicycles, electric scooters, and golf carts. We cater to various needs, from casual rides to eco-friendly commuting.

2. How can I place an order?

To place an order, simply browse our product categories, select your desired item, and click “Add to Cart.” Once you’re ready, proceed to checkout, fill in your shipping and payment information, and confirm your order.

3. What payment methods do you accept?

We accept various payment methods, including Bank to Bank, secure payment gateways like PayPal, Bitcoin, CashApp and Zelle. All transactions are processed securely for your peace of mind.

4. Do you offer free shipping?

We offer free shipping on orders over $1,300.00. For orders below this threshold, shipping costs will be calculated at checkout based on your location and the weight of your items.

5. What is your return policy?

At Wheely Store, we have a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund, provided the item is unused and in its original packaging. For more details, please refer to our Return & Exchange Policy.

6. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.

7. What warranty do you offer on your products?

Our bicycles, electric scooters, and golf carts come with a manufacturer’s warranty covering defects in materials and workmanship. Warranty duration varies by product, so please check the specific warranty information for your item.

8. Can I cancel my order?

If you need to cancel your order, please contact us within 24 hours of placing it. Once an order has been processed or shipped, it cannot be canceled.

9. Do you have a store location?

Wheely Store operates primarily as an online store, allowing us to offer competitive pricing and a wide selection. However, you can reach out to our customer service team for any inquiries you may have.

10. Are your products suitable for all ages?

Yes, we offer a variety of bicycles, electric scooters, and golf carts designed for different age groups and skill levels. Please check product specifications to find the best fit for your needs.

11. How can I contact customer support?

You can contact our customer support team via email at [sales@wheelystore.com] or by calling [Your Phone Number]. We are here to assist you with any questions or concerns you may have.

12. Do you offer financing options?

Yes, we offer financing options to make your purchase more manageable. Please check our website for more details on payment plans and financing providers.